Questions & Answers

We use only 6A grade, 22-momme mulberry silk — the highest quality available. Our silk sleepwear, lingerie, and loungewear are naturally breathable, temperature-regulating, and get softer with each gentle wash.

Yes, all our jewelry is crafted from genuine 925 sterling silver, which is nickel-free and generally suitable for sensitive skin. Each piece is stamped with the "925" hallmark and comes with a certificate of authenticity.

Our silk-bra and bra-panty sets feature a silk-blend construction designed for softness and breathability, with supportive elements where needed. Product pages list exact fabric compositions for each style.

We offer scarves and small accessories in silk, cashmere, wool, cotton-linen, and silk-wool blends. Each product page includes the exact material composition and care instructions.

Each product page includes a detailed size chart with measurements in inches and centimeters. Silk has a gentle drape, so when in doubt for sleepwear or loungewear, size up for comfort. For bras, measure your underbust and fullest bust and compare with our chart.

Yes, every order arrives in our signature ULA packaging. For gifts, select "Gift Wrap" at checkout for an elegant gift box and handwritten note.

We currently accept PayPal for secure, worldwide transactions. Your payment information is protected by PayPal's industry-leading security systems.

Orders are processed within 1-3 business days. Custom or personalized jewelry items may require an additional 3-5 business days for crafting.

Orders can be modified or cancelled within 12 hours of placement. After this window, your order may have already entered processing. Contact us quickly at [email protected] for assistance.

All orders are shipped from our fulfillment center in Asia. We partner with trusted international carriers to deliver to over 30 countries worldwide, excluding China.

We offer multiple shipping options so you can choose what works best for you. Estimated delivery ranges:

• Standard Shipping: 7–21 business days
• Express Shipping: 5–10 business days
• Expedited Shipping: 3–7 business days (select regions)

Delivery times are estimates and may vary due to customs processing, local holidays, or carrier delays.

No, we do not offer free shipping by default. Shipping costs are calculated at checkout based on your destination, selected delivery method, order weight, and package dimensions. You can choose between standard or express delivery depending on your needs and budget.

International orders may be subject to import duties, taxes, or fees depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your order total.

Once your order ships, you'll receive an email with your tracking number. Use this to follow your package's journey through our carrier's tracking portal.

We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Due to hygiene reasons, we cannot accept returns on worn or used intimate apparel, hosiery, or earrings. Please contact us at [email protected] before returning.

Hand wash or machine wash on a delicate cycle in cold water with pH-neutral detergent. Line dry in shade. Never wring or tumble dry. Your silk will become softer with each gentle wash.

Store in the provided ULA pouch or a sealed plastic bag with an anti-tarnish strip. Keep away from direct sunlight, moisture, and chemicals like perfume or hairspray.

We recommend dry cleaning for cashmere and wool scarves. If hand washing, use cold water and a wool-specific detergent. Lay flat to dry and store folded with cedar or lavender sachets to deter moths.

Hand wash hosiery in cold water with mild detergent, or place in a mesh laundry bag on a delicate cycle. Avoid bleach and fabric softener. Air dry flat or hang away from direct heat.

Yes, we offer engraving on select sterling silver jewelry pieces. Look for the "Add Engraving" option on the product page. Custom engraving requires an additional 2-3 business days.

Absolutely! Contact us at [email protected] to create a personalized gift set combining sleepwear, lingerie, jewelry, scarves, or accessories for weddings, anniversaries, or special occasions.